Shipping policy
Shipping Policy – The Che Collection
At The Che Collection, we are committed to delivering your order in a timely and secure manner.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.
Shipping Time
Once your order has been processed, shipping typically takes 3–7 business days depending on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping Address
Customers are responsible for providing accurate shipping information. The Che Collection is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
Delays
Shipping times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for delays once the package has been shipped.
Lost or Stolen Packages
The Che Collection is not responsible for lost or stolen packages marked as delivered. If you experience this issue, please contact the shipping carrier directly to file a claim.
International Shipping (If Applicable)
For international orders, customers are responsible for any customs fees, duties, or taxes required by their country. Delivery times may vary based on location and customs processing.
Incorrect or Damaged Orders
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photos so we can resolve the issue promptly.